Waiter

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General:

It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
To carry out any additional duties requested by management, related to hotel operational activities.

Departmental:

Have a good understanding of the food and beverage offerings and be able to verbally explain those to guests.
Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in back of house as well as polishing and assembling of equipment.
Follow the entering guest room rules and policies.
Set up of trolleys as per standard and delivery of In Room Dining orders to guest rooms and service apartments.
Able to explain the ordered dishes in the guest room and present them attractively.
Ensure guests receives a personalized in room dining experience, performed in a timely and complete manner.
Perform any tasks relating to billing according to hotel standards and cashiering policies.
Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
Distribute all guest amenities as required.
Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
Assist in picking up all required stocks, including linen, beverage, dried goods and

others and arrange them accordingly.

Ensure product knowledge is up to date.
Any other reasonable tasks as assigned by the IRD Manager.

Colleague Relations:

Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
Familiarize with the overall layout of the hotel rooms and have a clear communication with housekeeping and front office.