Warehouse Customer Service (31421)

Warehouse Customer Service

About Us & Our Culture

Arnold Lumber Company isn’t just a lumberyard; we are an expanding fourth-generation family business that has been servicing New England communities for over 110 years. Our reputation and success are built on trust, delivering excellence, embracing opportunity, and investing in the future.

We’re proud to be nationally recognized in 2025 as:
- LBM’s Journals Dealer of the Year
- Best Places to Work for Women
- Best Places to Work in Rhode Island

At our core, we believe in collaboration, continuous learning, and celebrating wins together. Joining our team means being part of a supportive environment where your ideas matter, your creativity is encouraged, and your growth is supported.

What You’ll Do

As our Warehouse Customer Service Representative, you’ll play a key role in delivering outstanding service by assisting customers with product selection, as well as picking and staging orders for both walk-in clients and deliveries.

• Serve as the first point of contact for walk-in customers, acting as a liaison with counter sales and providing assistance with product selection, order picking, and customer service.
• Accurately pick, organize, and stage products for transfers, work orders, and deliveries, ensuring all transactions are processed efficiently and discrepancies are promptly reported to the Department Manager.
• Maintain product integrity through proper handling, storage, and palletizing techniques to ensure safety and quality.
• Perform general housekeeping duties to uphold warehouse and yard standards, including sweeping, organizing, and consolidating products as needed.
• Conduct and document forklift pre-trip inspections to ensure operational safety and compliance.