Warranty Officer

Company :

Hastings Deering (Australia) Ltd

Location: Choose your base—Brisbane, Mackay, Townsville, Rockhampton or Darwin

Type: Permanent, Full-Time | Monday to Friday

What you’ll be doing

Hastings Deering is on the hunt for a detail-driven, process-savvy Warranty Officer who is ready to take ownership and make a real impact. This is a permanent, full-time (Monday to Friday) opportunity based out of our office.

As a key link between our service departments and major manufactures like Caterpillar, the key responsibilities of this role will include:

• Prepare and submit warranty claims for parts & equipment we sell and service

• Interpret warranty guidelines accurately to protect our company’s interests

• Manage goodwill claims and liaise with Caterpillar service representatives

• Navigate manufacturer processes with precision and professionalism

• Oversee parts returns and rejected claims—ensuring clear justification and timely resubmission

• Communicate with manufacturers to resolve issues and share feedback

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Body, Mind & Wallet Support - Free health checks, Employee Assistance Program, income protection insurance, and discounts at major retailers.

• World-Class Training - We’re one of only eight Caterpillar Centres of Excellence globally. Learn from the best in CAT and boost your skills.

• Career Paths That Work for You - Grow into leadership, technical specialist, or support service roles. At Hastings Deering, we align with YOUR goals.

• Security you can count on - Enjoy the stability of a long-term career with Hastings Deering, backed by global strength.

About you

• Understand warranty procedures and manufacturer guides like the back of your hand

• Thrive in a process-driven environment

• Value clear communication and collaborative problem-solving

• Are keen to work with a supportive team and contribute to an iconic brand

Interested? Here’s What’s Next:

If you’re interested in growing your career with a large OEM, we’d love to hear from you!

📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Shane Mathers, Talent Acquisition Partner - shane.mathers@hastingsdeering.com.au

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.