Wellbeing and Recovery Manager, Pacific

Company:

Mercer

Description:

Wellbeing and Recovery Manager, Pacific

We are seeking a talented individual to join our Pacific People Function team at Marsh Pacific. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Manage the claims lifecycle for work-related and non-work-related injuries, including oversight of injury management and return-to-work (RTW) plans, and timely case closure.
• Partner with MMB team members delivery of salary continuance/income protection and rehabilitation coordination .
• Partner with HR Managers, WHS colleagues and MMB/SCI teams to provide practical HRS advice, ensure payments and policy instructions are actioned, and escalate complex matters appropriately.
• Ensure accurate case records are maintained and oversee operational reporting, support audits, policy updates and risk reviews.
• Deliver training/coaching to managers on RTW, benefits and WHS framework implementation.
• DeliverHealth and safety and wellbeing programs of work.

What you need to have:

• Demonstrated experience managing end-to-end workers’ compensation and injury management claims, including development and oversight of RTW plans and coordination with rehabilitation providers.
• Strong knowledge of state/territory workers’ compensation and RTW legislation and insurer requirements (Australia and New Zealand experience highly valued).
• Proven stakeholder management and coaching skills with People Managers, WHS teams, insurers, medical providers and external vendors.
• Proficiency with case management systems and HRIS, strong analytical and reporting capability, and excellent prioritisation and decision-making skills.

What makes you stand out:

• Tertiary qualification or diploma in a related field and completion of workers’ compensation/rehabilitation or injury management training (Certificate IV in WHS desirable).
• Experience with salary continuance/income protection policy administration and commercial awareness in a corporate environment.
• Demonstrated ability to contribute as part of a geographically distributed team and drive broader health, safety and wellbeing initiatives.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.