WFS CLI Agent x 15

MAIN PURPOSE<\/b>
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To contribute to achievement of WFS growth targets through the telephony channel in alignment with WFS policies, procedures and standards. In addition, increase our ability to obtain documents (DEA/ from customer themselves) to book the account.<\/span><\/span>
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KEY RESPONSIBILITIES<\/b><\/span><\/span>
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· <\/span><\/span><\/span><\/span>Processing of credit limit increase requests<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Customer Service<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Compliance<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Maintaining business Quality Standards<\/span><\/span>
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Requirements<\/h3>
KEY COMPETENCIES<\/b>
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FUNCTIONAL COMPETENCIES<\/span><\/span><\/b>
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· <\/span><\/span><\/span><\/span>Knowledge of the processes, rules, tools and systems adopted, implemented and monitored by WFS <\/span><\/span>
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· <\/span><\/span><\/span><\/span>Call Centre Task and Processing Requirements<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Knowledge of Inbound and Outbound Contact Centre processes, methodologies, systems and technologies<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Product Knowledge (WFS and Absa Specific)<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Computer Literacy<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Data Checking<\/span><\/span>
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· <\/span><\/span><\/span><\/span>NCA\-A Process knowledge <\/span><\/span>
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MINIMUM QUALIFICATION<\/span><\/span><\/b>
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· <\/span><\/span><\/span><\/span>Matric / Grade 12 <\/span><\/span>
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MINIMUM REQUIREMENTS<\/span><\/span><\/b>
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· <\/span><\/span><\/span><\/span>1\-2 years\u2019 experience in a Contact Centre environment ( both Inbound & Outbound)<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Minimum 1 year experience in New Business and Sales<\/span><\/span>
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· <\/span><\/span><\/span><\/span>Knowledge of CLI or CLI processes<\/span><\/span> <\/span><\/span><\/b>
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ADDITIONAL REQUIREMENTS<\/span><\/span><\/b>
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· <\/span><\/span><\/span><\/span>Preferably tri skilled, Credit Card, Loans, Scorecard<\/span><\/span>
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Woolworths Financial Services is a proud South African brand, who is committed to transformation. Meeting our employment equity goals will be taken into account in our recruitment decisions.<\/span><\/span><\/b>
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If<\/span><\/span> <\/span><\/span>you<\/span><\/span> <\/span><\/span>have<\/span><\/span> <\/span><\/span>not<\/span><\/span> <\/span><\/span>been<\/span><\/span> <\/span><\/span>contacted<\/span><\/span> <\/span><\/span>within<\/span><\/span> <\/span><\/span>two<\/span><\/span> <\/span><\/span>weeks<\/span><\/span> <\/span><\/span>after<\/span><\/span> <\/span><\/span>the<\/span><\/span> <\/span><\/span>closing<\/span><\/span> <\/span><\/span>date<\/span><\/span> <\/span><\/span>of<\/span><\/span> <\/span><\/span>this vacancy, please consider your application as being unsuccessful.<\/span><\/span><\/b>
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