Workflow Delivery Manager
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for Workflow Delivery Manager reporting to the Workflow Delivery Senior Optimisation Manager.
A bit about your role
As the Workflow Delivery Manager, you will lead a highly skilled team of Workflow Optimisers and Alert Officers, guiding the orchestration of scheduling and dispatch activities across complex field operations. You will play a central role in matching customer demand with the right field capability, ensuring that every interaction reflects nbn’s commitment to quality, care, and efficiency. Through thoughtful coordination of systems, people, and processes, you will help deliver outstanding customer and operational outcomes across Service and Network portfolios.
In this role, you will foster a collaborative and inclusive team environment, empowering your people through coaching, performance development, and clear purpose. You will bring structure and clarity to fast-paced operations, leading daily stand-ups and engaging closely with Service Delivery Partners and internal stakeholders to achieve shared goals. With a strong grasp of workflow systems, scheduling optimisation, and operational playbooks, you will guide your team in navigating complexity while continuously improving performance, productivity, and safety outcomes.
You will also be instrumental in driving transformation, supporting the implementation of new technologies and data-led insights that enhance scheduling, automation, and decision-making. Your ability to identify trends, anticipate risks, and gently remove barriers will ensure your team remains focused, resilient, and aligned to business priorities. Balancing customer, field, and commercial considerations, you will contribute to a sustainable and thriving field workforce while maintaining a strong focus on safety, compliance, and wellbeing.
A bit about you
You are an experienced and thoughtful people leader with a background in telecommunications or complex operational environments, and you bring a genuine commitment to developing others and building cohesive, high-performing teams. You lead with empathy and clarity, creating space for your team to grow while maintaining a strong focus on outcomes and accountability.
With deep experience in workflow, scheduling, and field operations, you are comfortable working with complex systems and large data sets, translating insights into practical, meaningful improvements. You bring a calm and proactive approach to managing competing priorities, and you are confident engaging with senior stakeholders, building trusted relationships that enable collaboration and shared success.
You are naturally curious and solutions-oriented, with a passion for continuous improvement and the confidence to contribute to transformation initiatives. You understand the importance of balancing customer experience, operational effectiveness, and commercial outcomes, and you approach challenges with optimism, resilience, and care. Above all, you value teamwork, inclusivity, and safety, and you are motivated by the opportunity to make a positive difference for customers, colleagues, and communities across Australia.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on Friday, 10th July 2026
To be eligible for this role, you must have full working rights in Australia.