Workforce Management Analyst

Job details mentioned below-

Position: Workforce Management Analyst

Location: Las Vegas, Nevada

Duration: 5 to 6 Months

Mandatory:

• Must be able to type.

• Must have a thorough knowledge of the WFM processes including forecasting, scheduling and daily management.

• Intermediate level of Microsoft Office programs (Excel, PowerPoint, and Word).

• Excellent leadership, organizational, listening, interpersonal, analytical, written and verbal communication skills required.

• Must have good mathematical skills and a basic understanding of call center and workforce management terminology and call center productivity metrics.

• Must demonstrate and upbeat and positive disposition.

• Must be highly motivated, proactive individual and independent thinker.

• Must be able to handle multiple tasks in a high volume, fast paced environment.

• Must be able to motivate and inspire the team to achieve desired results.

• Knowledge of computer, telecommunications functions and systems, customer service and telemarketing. Excellent, developmental and motivational skills required.

Desired:

• Some knowledge of IEX or other scheduling software, SQL, VB and Showcase preferred but not required.

• Reservations or Front Desk experience preferred but not required.

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