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reed

Workforce Planning Executive-1

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Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

Job Description

Your new role…

The purpose of the Workforce Planning Executive role is to ensure the effective deployment and engagement of Angard workers across Royal Mail sites nationwide. This role is central to delivering exceptional service to our client by managing staffing orders, coordinating shift patterns, and maintaining strong relationships with both candidates and site managers.

You will act as a key point of contact for workforce planning, ensuring that operational requirements are met efficiently and accurately through proactive communication and system management.

What you’ll be doing

  • Managing staffing orders using our bespoke booking system, JoinedUp
  • Handling incoming calls and emails from candidates and site managers
  • Supporting managers with system navigation and utilisation
  • Coordinating shift patterns and rotas in line with site requirements
  • Maintaining positive working relationships with key stakeholders across the client group
  • Ensuring compliance with internal processes and client standards
  • Delivering excellent customer service and resolving queries promptly

Who we’re looking for

  • Demonstrable experience in a customer service environment
  • Strong communication skills, both verbal and written
  • Ability to work effectively as part of a team
  • High level of computer literacy, particularly with MS Office
  • Confident, proactive, and committed to delivering outstanding service
  • Analytical and Problem-Solving Abilities
  • Resilient and Results-Driven Performer

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.