WORKPLACE EXPERIENCE LEAD

Working Location : Pasir Panjang, Mapletree Business City

Working Hours : Mondays to Fridays, 8.30am to 5.30pm

Elevating Experience &Events

• Act as the primary point of contact for all event-related requests from internal stakeholders, departments, and end users.

• Assess event needs, define scope, and coordinate with relevant FM teams

• Deliver hospitality training and maintain Front of House standards to ensure a premium experience for all visitors and employees

• Identify, plan, and implement experience and wellbeing programs that drive employee engagement and productivity

Operational Leadership & Strategic Oversight of Soft Services

• Lead the daily coordination of FM services, ensuring operational continuity

across all service lines.

• Create operational synergy across all team functions to optimize service

delivery

• Monitor service performance and escalate issues to relevant FM teams for

resolution.

• Ensure compliance with health, safety, and environmental standards in all

FM-related activities.

Stakeholder &Vendor Governance

• Build strategic partnerships with internal stakeholders and external vendors to deliver consistent, high-quality services.

• Develop performance management frameworks for vendors aligned with organizational KPIs and SLAs

Visual Identity &Communications

•Maintain a consistent and professional visual identity across all workplace materials, including digital screens, posters, and directional signage.

• Collaborate with internal communications and branding teams to align messaging and design standards.

Continuous Improvement & Reporting

• Lead post-event and service performance reviews to identify improvement opportunities.

• Strategize enhancements to FM processes and workplace experience initiatives using insights and emerging trends.

• Champion technology adoption (smart workplace tools, digital engagement platforms) to elevate experience delivery.