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Jones Lang LaSalle (JLL)

Workplace Services Coordinator

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JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Role: Workplace Services Coordinator would ensure the efficient, high-quality delivery of workplace services across the ANZ region. This position supports the Real Estate & Workplace Services (REWS) team and Salesforce Tower employees by coordinating vendors and contractors, streamlining operational processes, and acting as a reliable point of coordination across service lines. Day-to-day, the role balances hands-on front desk coverage at the mailroom — acting as a visible, customer-facing presence for employees — with a strong focus on vendor and contractor coordination, systems administration across both JLL and Salesforce platforms, and cross-functional stakeholder support. It is office-based five days per week.

Benefits:

  • 18 weeks paid parental leave for Primary Carer after 6 months of service

  • Private Health Insurance Discounts

  • Gym & Wellbeing Discounts

  • Employee assistance program

  • Health & Beauty Discounts

  • Novated Lease for EV Cars

  • ‘You Days’ – 2 extra leave days!


Duties include but are not limited to:

Mailroom Front Desk & Shipping Support

  • Provide front desk coverage at the mailroom, serving as the primary point of contact for employees collecting packages, lodging outbound shipments, or seeking assistance with courier and shipping queries.

  • Manage inbound package receipt, logging, and employee notification; track items held and follow up to ensure timely collection.

Vendor & Contractor Coordination

  • Serve as the primary point of contact for all workplace services vendors and contractors operating across ANZ sites, ensuring performance standards and contractual obligations are met.

  • Assist with vendor onboarding, compliance documentation, inductions, and site access coordination.

  • Monitor contractor activity on-site, track work orders and service delivery timelines, and escalate issues as required.

Systems Administration (JLL & Salesforce Platforms)

  • Administer and maintain workplace services data across JLL systems, including facilities management and work order platforms (e.g. JLL Corrigo, Integrated Facilities Management tools).

  • Manage REWS ticketing and Workplace Services queues across ANZ sites; ensure timely assignment, escalation, and closure of tickets.

  • Maintain and update internal information hubs including Google Sites, Quip documents, and Slack broadcast channels to ensure employees have access to accurate, current workplace information.

Stakeholder & Customer Service

  • Build trusted relationships with key Salesforce stakeholders and REWS functional teams including Facilities Management, Guest Services, Events, Culinary, and the Salesforce Innovation Center.

  • Work collaboratively with business partners across Marketing, PR, Internal Communications, and local ANZ contacts to support workplace services delivery.

Events & Space Support

  • Provide logistical support for workplace events including coordination of furniture setups, vendor access, and event-related tickets.

  • Track and report event highlights and statistics; ensure timely closure of event-related child tickets.

What you will bring:

  • Proven experience coordinating vendors, contractors, or service providers in a corporate environment.

  • Proficiency in JLL systems and platforms (e.g. Corrigo, IFM tools, JLL reporting systems) — highly desirable.

  • Proficiency in Salesforce platforms and tools including Google Suite, Slack, Quip, Tableau, and REWS ticketing systems.

  • Experience in document management and creation, including SOPs, process guides, and professional presentations.

  • Knowledge of corporate culture and employee engagement practices, ideally within a tech or hospitality-centric environment.

What to expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Appy today and quote ABREQ515502

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.