FreeHire

tal

Workplace Technology Manager

Show

As Senior Manager, Workplace Technology, you’ll play a vital role in shaping the everyday technology experience for TAL’s people. By partnering closely with our service provider, you’ll ensure seamless, reliable and high-quality workplace technology that empowers teams to do their best work. This role is central to delivering an environment where technology just works—enabling productivity, supporting collaboration, and helping TAL continue to deliver on its promise to protect more Australians and their families with confidence.

In This Role You Will:

  • Lead Service Desk performance to deliver fast, high-quality resolution and an exceptional end-user experience
  • Oversee workplace technology services to ensure reliable, consistent tools that enable productivity
  • Build a strong vendor partnership with Tech Mahindra to drive accountability and service excellence
  • Analyse service performance to identify root causes and deliver measurable improvements
  • Optimise service delivery through automation, efficiency gains, and cost-effective solutions
  • Align workplace technology with business needs to ensure TAL’s people are supported now and into the future
  • 8+ years’ experience in IT (Service Management/EUC/Service Desk)
  • Strong ITIL/ITSM expertise
  • Vendor & SLA Management experience (outsourced provider)
  • End User Computing expertise
  • Strong analytical skills, with the ability to interpret service data and translate insights into improvements
  • Proven ability to lead teams and influence indirect/vendor resources

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

  • An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index

  • Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change

  • We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.

  • Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.