Youth Services Specialist

SUMMARY: The job involves the activities pertaining to the participants in Goodwill’s Youth Program and providing services to youth and their families through partnership with local school districts and youth-serving organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

Promote the general objectives and goals of Heart of Texas Goodwill Industries (Goodwill).
Interpret Goodwill’s programs to the public and other agencies while maintaining good working relationships with those agencies.
Ensure Goodwill meets or exceeds program standards as by funders, partners, and other local sponsoring agencies.
Maintain participant files and ensure that confidentiality of all records is maintained.
Identify appropriate and inappropriate work behaviors, personal and social functioning of participants, instruct them toward planned goals and objectives, and monitor the progress.
Ensure participant evaluations and case notes are completed and submitted to the referring agency in a timely manner.
Assist in integration of current and new service programs.
Conduct professional encounters/meetings with referring agencies and other support personnel concerning participant service programs and behaviors.
Attend ARD meetings at local school districts and any other support meetings involving participants and/or designated programs.
Develop Individualized Service Plans for all program participants.
Assist participants with job placement in the community.
Conduct in-person, virtual, and off-site classes and other trainings needed by participants using formal training programs or by developing new curriculum.
Assist in the development and design of individual, classroom based, and virtual training services.
Assist in the creation of curriculum for training(s) to include instructor’s guides, slideshow presentations, participant handouts, tests, assessments, and any other material needed to effectively present and evaluate the material.
Perform other duties and assignments as directed by the Mission Services management staff.

LEADERSHIP COMPETENCIES:

Leadership Competency	Team, Departmental, Corporate Leader
OUR TEAM
Emotional Maturity and Respect	Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.
Integrity	Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.
Capacity for Change and Innovation	Serves as principal liaison to manage change.
Interpersonal Skills	Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.
Commitment to Development and Empowerment of Self and Others	Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.
OUR COMMUNITY
Commitment to Goodwill’s Mission, Vision, and Values	Manages operations in accordance with Goodwill’s Mission, Vision, and Values. Reinforces Goodwill’s Mission, Vision, and Values with staff and the community.
Commitment to Diversity, Equity, and Inclusion	Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.
Community and Service	Effectively communicates the benefits and impact of Goodwill’s services to stakeholders.
OUR GROWTH
Commitment to Excellence and Customer Service	Encourages staff accountability for meeting goals and producing high-quality results.
Business Acumen	Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.
Stewardship and Accountability	Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.