Admin Executive (Family Service Centre - Bukit Panjang)

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

Casework Administration

• Oversee casework administrative processes to ensure timely enquiry management, accurate client data maintenance, proper documentation, and effective service support.
• Provide support for enquiries and ensure appropriate triaging and follow-up.
• Consolidate and prepare internal and external reports, ensuring accuracy and compliance with reporting requirements.
• Ensure confidentiality and proper handling of sensitive client information in accordance with organisational policies.

Centre Administration

• Oversee centre administrative operations, ensuring smooth execution of office maintenance, facilities coordination, vendor management, procurement, and finance-related processes.
• Work closely with the administrative team to ensure efficient day-to-day centre functioning and operational readiness.
• Monitor administrative service standards to ensure professional and client-centric service delivery.

Data Governance, Audit & Compliance

• Serve as the centre’s Data Protection Officer, ensuring compliance with data protection requirements and promoting good data governance practices. • Ensure data accuracy, integrity, and compliance across organisational and sector systems.
• Support and coordinate internal and external audits, ensuring timely submission of documentation and follow-up actions.
• Ensure staff’s knowledge and compliance to Standard Operating Procedures (SOPs), data protection policies, workplace safety and health policies, and other organisational policies.

Change Management & Workplace Safety

• Act as the centre’s Change Agent, supporting communication and implementation of organisational changes, new processes, and system enhancements.
• Serve as Workplace Safety and Health (WSH) Officer, coordinating workplace safety initiatives, emergency response drills, and compliance checks.

Programme & Operational Support

• Oversee and provide administrative and logistical support for centre-based programmes, events, and operational activities.

Other Duties

• Undertake ad-hoc duties and projects assigned to support centre operations.

Requirements:

• Possess a Bachelor’s Degree.
• Preferably with 2-3 years of experience in an administrative role, preferably within the social service sector.
• Strong communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.
• Proactive and self-motivated with the ability to work independently and as part of a team.
• Organised and meticulous in generating and ensuring accuracy of reports.
• Service-oriented
• Tech savvy with advanced skills in Microsoft Office tools (e.g. Excel, Word, PowerPoint)

Work Location: Bukit Panjang

If you’re interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/
For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.