Assistant Admin Executive (Family Service Centre - Bukit Panjang)

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

Casework Administration

• Deliver exceptional customer service by attending to enquiries in a timely, professional, and client-centric manner through phone calls, walk-ins, and other communication channels.
• Manage and triage incoming enquiries by providing accurate frontline support and directing them to the appropriate parties for timely follow-up and service delivery.
• Handle sensitive, personal, and confidential information with utmost discretion, ensuring adherence to professional standards and organisational policies.
• Maintain accurate and timely client and operational data in organisational and sector systems, and provide administrative support including data entry, filing, document preparation, and records management.
• Support the preparation and consolidation of reports and documentation as required.

Centre Administration

• Provide administrative and clerical support to support centre operations.
• Coordination of office maintenance, equipment servicing, office and pantry supplies replenishment, vendor coordination, and staff wellness activities.
• Process finance-related transactions and procurement requests in accordance with organisational policies and procedures.
• Assist in workplace safety and emergency response procedures, including coordination of drills and safety checks.
• Maintain a welcoming, professional, and organised front desk environment.

General Administration:

• Provide logistical and administrative support for centre-based programmes and events, including venue setup, refreshments coordination, registration support, and other operational tasks.
• Adhere to Standard Operating Procedures (SOPs), data protection requirements, workplace safety and health policies, and other organisational guidelines.
• Work closely with the administrative team and centre staff to ensure smooth day-to-day operations and effective service delivery.

Other Duties:

• Undertake other ad-hoc duties assigned to support centre operations.

Requirements:

• ‘A’ Levels/ Diploma holder
• At least 2 years of related front desk, administrative or customer service experience
• Strong customer service and interpersonal skills, with the ability to engage clients professionally and empathetically.
• Proficient in Microsoft Office and comfortable using database or case management systems.
• Good organisational skills, attention to detail, and ability to manage multiple tasks effectively.
• Able to handle confidential information with professionalism and discretion.
• Service-oriented, proactive, and able to work both independently and as part of a team.

Work Location: Bukit Panjang

If you’re interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/
For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.