AppleCare Technologies BPR Project Manager, Generative AI

As a BPR Project Manager, you will plan, mobilize, and implement mid to large scale projects, ensuring system changes are thoroughly tested and organizations are ready for process changes. You will connect the dots, build trust and understanding between groups, and orchestrate the activities needed to make your projects successful. The ideal candidate has experience leading large global technology projects that interweave multiple functional teams and systems. Minimum Qualifications Bachelor’s degree in a business or engineering related field. 3+ years of experience working in a Customer Support business with a focus on tools and systems. Delivery of enterprise-level Digital Transformation initiatives, using new technologies including Generative AI. Establishment of project structures for optimal return on investment, including coordinating cross-project initiatives or large-scale programs. Management and delivery of large cross-functional systems projects. Experience presenting project updates and strategic plans to cross-functional stakeholders at all levels. Support of system configuration, architecture, and software development life cycles. Involvement in global projects incorporating regional and country-specific details. Experience collaborating with data scientists and solution architects to clarify objectives and define execution plans. Availability to occasionally travel and work off-hours or weekends to support projects, as needed. Preferred Qualifications 7+ years of experience implementing global enterprise scale technology solutions, including customer-facing Generative AI experiences. Knowledge of service, support, supply chain, and warranty contract sales and operations. Project management certification (PMP or similar accreditations). Graduate degree in a business or engineering related field. Ability to navigate ambiguity and build trust between technical and non-technical groups.