Assistant Bakery Manager

Position Overview

The Assistant Bakery Manager supports the Bakery Manager in overseeing daily department operations, ensuring high-quality products, strong sales performance, and exceptional customer service. This role assists in managing associates, maintaining production standards, and driving execution of merchandising and food safety practices.

Key Responsibilities Department Operations

• Assist in overseeing daily bakery production, including breads, pastries, cakes, and specialty items
• Ensure product quality, freshness, and proper rotation at all times
• Maintain full, attractive displays aligned with merchandising standards
• Support execution of promotions, seasonal items, and special orders

Production & Inventory

• Assist with ordering supplies and ingredients to meet sales demand
• Monitor inventory levels and minimize shrink through proper handling and planning
• Support production scheduling to ensure consistent product availability
• Maintain organized backroom and storage areas

Customer Service

• Provide outstanding service and assist customers with product selection and special orders
• Resolve customer concerns quickly and professionally
• Promote custom cakes, specialty items, and bakery programs

Team Leadership

• Help train, coach, and develop bakery associates
• Delegate tasks and ensure completion of daily workload
• Support scheduling and labor management efforts
• Foster a positive, team-oriented department culture

Food Safety & Compliance

• Ensure strict adherence to food safety, sanitation, and health regulations
• Maintain proper labeling, dating, and storage procedures
• Ensure cleanliness of all prep areas, equipment, and sales floor

Qualifications

• Previous bakery, food service, or retail experience preferred
• Leadership or supervisory experience is a plus
• Strong organizational and multitasking skills
• Effective communication and customer service abilities
• Knowledge of food safety practices preferred

Physical Requirements

• Ability to lift and carry up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Ability to work around ovens, mixers, and other bakery equipment

Work Environment

• Fast-paced retail bakery setting
• Exposure to temperature changes (ovens, coolers)
• Flexible schedule including early mornings, evenings, weekends, and holidays

Success Measures

• Product quality and freshness standards
• Sales growth and effective execution of promotions
• Shrink control and inventory accuracy
• Customer satisfaction and special order fulfillment
• Team productivity and engagement