Assistant Manager of Casino Operations
Reports to and assists the Manager of Casino Operations in directly assuring a professional and financially productive operation.
Monitors all departments on an assigned shift to ensure seamless guest service.
Promotes guest development and works to improve player and team member satisfaction in all areas.
Handles customer concerns.
Maintains the highest standard of customer service in integrity in the Table Games department.
Develops, guides, and coaches personnel in proper behaviors and the performance of their duties.
Trains Dealers and Supervisors on proper policy, procedures and internal controls.
Consistently implements all casino procedures relating to Table Games operations.
Administers Evaluations, Performance Reviews and Merit Compensation within the established guidelines.
Maintains work schedules for assigned personnel; recommends or implements changes in staffing levels and / or operational procedures.
Assists in managing the hiring, promotions, training, demotion and separation decisions.
Available and willing to work any change in hours deemed necessary to meet business levels.
Ownership of all projects or special assignments as assigned by the Casino Operations Manager.
College Degree preferred
Minimum of 5 years in a Supervisory or Management position
Literate and fluent in English
Strong, proven leadership skills.
Strong communication skills (written, verbal and presentation).
Strong computer skills working with MSWord, MS Excel, SDS, STC and HETCMS.
Strong Guest Service skills.
Strong project management (managing execution) skills.
Professional attitude and consistently sets the proper examples.
Achieves excellent CSA results.
Achieves excellent turnover results.
Achieves excellent team member survey results (EOS / SFS).
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
Must be able to stand or walk for long periods of time
Visual and auditory range must include immediate environment
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.