Assistant / Outlet Manager

Job description:

• Oversee outlet’s daily business operations
• Lead, assign, schedule, coach, counsel and discipline employees
• Monitor and control expenses according to allotted budget
• Contribute operations information and recommendations to strategic plans and reviews
• Prepare and complete action plans; meet customer-service standards
• Leading the team members to deliver the highest quality of service to the guests
• Responsible for the profitability of the outlet and preparing weekly reports for the management
• Handle escalated complaints and report all issues and complaints to the company
• Performs outlet-level support functions including customer service, scheduling, day to day operations, cashiering, loss prevention, maintenance and back-office support
• Make hiring and terminations recommendations to management
• Conduct weekly meeting with supervisor & team members

Required skills and qualifications:

• At least five or more years of proven success in an operations management role preferrable service line filed
• Excellent communication skills, ability to communicate in English and Mandarin
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Knowledge of business process and functions and outstanding leadership skills
• Ability to work with details and time-sensitive issues
• Good decision-making skills and response to high pressure situations