Associate Customer Service Representative
- Respond to customer inquiries via email, phone, chat, and other communication channels
- Troubleshoot issues, identify root causes, and provide timely resolutions
- Deliver accurate and clear information using established processes and tools
- Address customer concerns and ensure appropriate follow-up to resolution
- Maintain records of customer interactions and support activities
- Support customers during peak periods and across multiple products as needed
- Collaborate with team members to share knowledge and improve service delivery
- Contribute ideas for process improvements and participate in team initiatives
- Assist in onboarding or guiding new team members when required
- Provide basic product guidance or training to customers
- Meet individual and team performance objectives
- Perform other related duties as assigned
- Bachelor Degree Holder with minimum 1 to 2 years of working experience in Software help desk, customer service, or contact center industry.
- Experience in customer service, help desk, or contact center environments
- Experience supporting software products or technical solutions is preferred
- Proficiency in English and Mandarin is required to effectively support Mandarin-speaking customers; additional language skills are a plus.
- Strong problem-solving and communication skills
- Ability to learn and adapt in a fast-paced environment
- Customer-focused approach with strong interpersonal skills
- Ability to work independently and collaboratively within a team
Comfortable working with diverse, global customer groups
Openness to change and continuous improvement
onsemi
Integrated Resources
Sutherland