Client Services Specialist
- Manage and coordinate assigned client accounts to ensure timely, accurate, and profitable delivery of services
- Clearly document, communicate, and maintain program requirements across internal teams
- Collaborate closely with Operations, Quality Assurance, Support Services, Sales, and Business Development teams to deliver a seamless client experience
- Prepare client proposals, reports, technical documentation, and leverage data insights to enhance program value
- Provide technical consultation directly to clients or through coordination with internal subject matter experts
- Respond promptly and professionally to client inquiries and follow up on requests
- Build strong client relationships through proactive communication and understanding of client needs
- Anticipate client requirements and deliver solutions in a timely and effective manner
- Support participation in trade shows, client visits, and technical conferences when required
- Partner with business support teams to ensure accurate and timely billing
- Provide technical guidance and support to internal stakeholders when needed
- Maintain up-to-date knowledge of industry standards, procedures, and client expectations
- Ensure compliance with company policies, including code of conduct and security practices
- Perform other duties as assigned
- Bachelor’s degree (or equivalent) with approximately 4 years of relevant experience in client services, account management, or technical services
- Familiarity with industry standards, associations, and best practices related to product testing or consumer products is an advantage
- Strong working knowledge of MS Office (Word, Excel, Outlook) and relevant internal systems (e.g., LIMS or equivalent)
- Excellent written, verbal, and interpersonal communication skills, with the ability to engage effectively with clients and internal stakeholders
- Strong problem-solving skills with the ability to identify issues and deliver practical solutions
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
Integrated Resources
ARHS