Auditor

NATURE AND SCOPE OF JOB

Under general supervision, provide excellent service to the organization’s customers by staying on top of compliance standards and regulations and keeping carriers up-to-date and compliant through daily data validation, quality control, addressing and resolving inquiries, and problem-solving to reach the best possible outcome, keeping both customer satisfaction and the organization in mind.

SHIFT DETAILS

Mon-Fri 9-6 or 10-7 for DST Adjustment

TRAINING: Training and nesting will be on-site for 1–3 months, with the possibility of moving to remote based on performance.

DESCRIPTION OF DUTIES

• Responds expediently to inquiries via email or phone to the team while maintaining a positive working relationship. Able to work with all materials and all audiences and can bridge the tech/non-technical gap when applicable.
• Prioritizes and meets assigned deadlines, provides account information as requested, and escalates questions as appropriate.
• Recognizes and acknowledges a problem and works with the appropriate team members on an effective resolution.
• Communicates and coordinates areas of both compliance and non-compliance actionable items with FWS as necessary.
• Enters all required information into systems to create and maintain records and ensure accuracy and timeliness. Prepares documents, inquiries, and correspondence as needed.
• Accurately enters and processes data as provided to include the following:
• Maintain awareness of client-specific requirements as dictated by FWS.
• Gather web access level information and documents from the FWS platform.
• Data entry and validation.
• Provide accurate and timely information regarding client statuses and compliance to FWS.
• Recognize and correct inconsistencies in data and documents.
• Recognize intricate details of the account/services and any concerns or opportunities.
• Provide bi-weekly reports to FWS on critical file deficiencies.
• Maintains confidentiality on all personally identifiable information (PII) and related matters.
• Communicates and shares job knowledge with others and contributes to the team effort by accomplishing related results as needed.
• Understands and meets FWS service level agreements as outlined in the Master Service Agreement.
• Performs other duties as assigned or requested based on skill set.
  

MINIMUM QUALIFICATION REQUIREMENTS:

• 5 successful passes or more at CSEC or equivalent. A diploma in a related field is preferred.
  
• 1-2 years’ customer service experience or related field
• Typing Speed > 30 wpm and > 95% Accuracy
  
• English Assessment—'Higher 'Higher Intermediate and above

AUDITOR SKILLS:

• Excellent verbal and written communication skills with a strong focus on delivering exceptional customer service.
  
• Collaboration skills along with being friendly, personable, and results-oriented.
  
• Proven ability to exercise discretion and sound independent judgment when handling sensitive or significant matters.
  
• Must be able to manage multiple tasks efficiently while maintaining a professional and approachable demeanor with a diverse range of customers.
  
• Well-versed in Microsoft Office Suite, with hands-on experience using Outlook 365, Word, and Excel to support daily administrative and operational tasks.
  
• Ability to learn, understand, and utilize the company and department systems.
  
• Demonstrates the ability to analyze complex situations, identify key issues, and develop effective solutions in a timely manner.
  
• Adept at troubleshooting under pressure, collaborating with others to address obstacles, and implementing solutions that drive efficiency and results.