Banquets Houseperson Supervisor

The Banquet Set-Up Supervisor ensures the room is set perfectly for each function exceeding guest expectations. The candidate is adaptable and assists clients with all last-minute changes. The position requires a service professional with excellent organizational, technical, and communication skills.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
• Daily scheduled group functions, times, locations, amount of people.
• Location of all Hotel function space and names of rooms.
• All styles of meeting and Banquet room settings.
• Correct maintenance and use of equipment.
• All Departmental/Hotel policies and procedures.
• All safety guidelines.
• Correct use of cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
• Review assignment sheets with Banquet Manager/Captain; update completed assignments. Banquet Manager /Captain throughout shift for additional assignments.
• Retrieve clean linen and skirting from Laundry and stock in storage areas.
• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
• Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
• Turn over any lost and found items to Loss Prevention.
• Clean and sanitize glassware to departmental standards.
• Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.).
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Clean designated areas with proper chemicals, tools and equipment.
• Monitor all work areas for compliance with State/City local health regulations and hotel Ecosure & LQA Audit requirements, scoring a minimum of 85%; follow through on any violation.
• Ensure that nothing is stored in stairwells.
• Transport any food and beverage trays/items in public areas to service areas.
• Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
• Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies.
• Remove tape and debris from walls/ceilings; clean according to procedures.
• Remove dust, dirt, marks and fingerprints from doors and doorframes.
• Remove stains; scuff marks and dust from baseboards, ledges and corners.
• Polish all brass surfaces to a high gloss.
• Empty trash containers, in meeting rooms into proper containers for recycling.
• Empty vacuum cleaner bags, replace and clean machines.
• All soiled linen and skirting to be placed in proper laundry bin and taken to designated area for laundry pickup.
• Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.
• Report any damages, maintenance problems or safety hazards to Royal Service.
• Assist with inventories as assigned.
• Stock requisitioned supplies.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
• Follow the maintenance program as assigned.
• De-gum tables as assigned.
• Complete assigned side duties following departmental procedures.

• 3-5 years previous experience as Banquet Houseperson.Basic understanding of banquet terminology. Fluency in English, both verbal and non-verbal is required.
• Compute basic arithmetic.
• Provide legible communication.
• High school graduate or equivalent vocational training certificate.
• Knowledge of various room set-ups and standard equipment involved.
• Knowledge of proper chemical handling and cleaning techniques.
• Adhere to timelines in completion of set-ups.
• Adapt to priority changes of workflow or requirements.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities