Bilingual Broker Support Administrator (English/ French)

Bilingual Broker Support Administrator (English/ French)

"Building financial foundations for families to empower them today and leave a legacy for tomorrow".

Experior Financial Group Inc. seeks a highly motivated Bilingual Broker Support Administrator (English/ French)
who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service. We are looking for someone who enjoys client interaction, excels in prioritization, and possesses a strong attention to detail. This role provides an excellent opportunity to develop new skills and advance professionally.

Join our team to enjoy a positive work environment and a supportive group. We offer excellent career advancement opportunities for those who are dedicated and driven. As we grow rapidly, we seek someone committed to striving for excellence.

Responsibilities:

• Deliver exceptional customer support to agents, associations, and insurance carriers.
• Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
• Respond to phone and email inquiries promptly and professionally.
• Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
• Propose enhancements for processes and technology to improve efficiency.
• Maintain and update the department’s process manual.

Qualifications:

• Previous experience in office administration is required.
• Professional proficiency in French and English is required.
• Capable of managing tight deadlines and multiple priorities effectively.
• Effective problem-solving and investigative skills.
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
• Exceptional verbal and written communication skills.
• Strong attention to detail and accuracy.
• Excellent time management and organizational abilities.
• Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
• Strong computer skills with a capacity to learn new systems.
• Ability to handle stressful situations with a positive, proactive attitude.
• Must reside and be authorized to work in Canada.

What Experior Financial Group Inc. can offer you:

• Competitive compensation and a comprehensive total rewards package, including an employee group savings program, and group benefits coverage (health, vision, dental, disability, and life insurance), as well as access to mental health supports and an Employee Assistance Program.
• Growing organization with long-term career opportunities.
• Remote opportunities available.
• Ongoing training and development to help you grow your skills.
• Opportunity to work alongside experienced industry professionals and leaders.
• Collaborative, supportive team environment where your contributions are recognized and valued.
• Culture built on integrity, respect, and continuous improvement.

Pay Range - $56,160 - $60,000/yr CAD

The compensation range reflects a data-driven estimate of starting base pay for full-time (40 hours per week) employment. Individual pay may vary based on geographic location, job related skills, knowledge, experience, education etc.

Accessibility and Accommodation

Accommodations are available throughout the recruitment and selection process for applicants with disabilities. If you require accommodation at any stage of the recruitment process, please notify us and we will work with you to meet your needs.

Artificial Intelligence

No artificial intelligence (AI) is used to screen, assess, or select applicants for this position.

Vacancy Status

Experior Financial Group Inc. is committed to job posting transparency. This posting is for an existing vacant role within the organization.

Experior Financial Group Inc. has been certified a Great Place to Work 2025-2026!