BMC Helix Engineer (L2)

Role Summary

Support and administer BMC Helix ITSM and ITOM platforms in an enterprise environment.

Key Responsibilities

• Administer Incident, Change, Problem, Service Request and CMDB modules
• Configure workflows, forms, service catalogues, dashboards and reports
• Manage monitoring events, alert correlation and automated ticketing
• Support integrations with AD, CMDB and external applications
• Perform upgrades, patching and platform troubleshooting

Required Skills

• BMC Helix ITSM
• BMC Helix ITOM
• Workflow Configuration
• CMDB
• ITSM Administration

Experience

3-5 years

Hashtags

#BMCHelix #ITSM #ITOM #ServiceManagement