Breakfast and Afternoon Tea Supervisor

We are seeking an exceptional Breakfast & Afternoon Tea Supervisor to lead the delivery of refined, memorable dining experiences within one of our most elegant outlets. This is a hands-on leadership role, perfect for someone who thrives in a fast-paced environment while maintaining the highest standards of service, presentation and guest care.

With a passion for hospitality and an eye for detail, you will guide and inspire the team, ensuring every guest experience reflects the warmth, sophistication and excellence expected within a five-star setting.

Key Responsibilities

• Take responsibility for the restaurant during shifts, allocating duties, monitoring performance, and ensuring smooth operations.

• Oversee and orchestrate the service of food and beverages, anticipating guest needs and responding positively to special requests.

• Motivate, train, and lead the team, fostering a professional and positive working environment.

• Attend to all guest requests with professionalism, ensuring exceptional guest experiences at all times.

• Delegate effectively, ensuring every table is attended to with care, efficiency and impeccable timing

• Maintain the highest standards of cleanliness and presentation, ensuring the outlet is always beautifully set and service-ready
• Uphold and embed all service standards, including LQA and Fairmont brand expectations

Additional Responsibilities

• Support the Outlet Manager with recruitment, onboarding and ongoing training, helping to build a strong and engaged team
• Contribute to CES (Colleague Engagement Survey) initiatives, driving team morale and a culture of continuous improvement
• Champion brand values in everything you do, acting as a role model for service excellence
• Provide flexible support across the outlet and wider property as required

• Proven experience in a supervisory role within Food & Beverage (restaurant, lounge, or afternoon tea service).

• Strong background in delivering high-end guest service in a luxury hospitality environment.

• Experience managing and motivating a team, including training and performance development.

• Confident in handling guest complaints and resolving issues promptly and professionally.

• Competitive salary package including gratuities

• Company pension scheme for your future security

• Staff shuttle service to and from St Andrews

• Complimentary staff canteen with fresh daily meals

• 50% discount in our Food & Beverage outlets

• Exclusive employee rates for spa treatments and complimentary green fees

• Free access to our gym and pool facilities

• Career growth opportunities and clear progression pathways

• Comprehensive on-the-job training to support your development

• Regular team social events to connect, unwind, and celebrate together