Business Analyst - IT - Intermediate

German language skills are required (native-level reading/writing/speaking, including business language)

Shift :: Sun – Thu:: 2AM - 10:30AM

• Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.

• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.

• Manage the end-to-end automation process of internal and external business partners globally.

• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.

• Applicant must speak Fluent German and English.

• Flexible work schedule is necessary.

• This position may require working nights and/or weekends per business needs.

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.

• Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organizations systems and capabilities.

• Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.

• Assists in the business process redesign and documentation as needed for new technology.

• Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.

• Educates the IT organization on the direction of the business.

• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.

• Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.

• May make recommendations for buy versus build decision.

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.

• Or equivalent work experience.

• Typically has 3 to 5 years of relevant technical or business work experience.

• Fluent German and English.
• Software technical support

To schedule an interview, please contact:

Vishwas Jaggi

973-475-7482