French Business Analyst - IT

Shift Hours :: Sunday – Thursday (9:30 AM – 6:00 PM)

Applicant must speak French/English

• Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.

• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.

• Manage the end-to-end automation process of internal and external business partners globally.

• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.

• Applicant must speak Fluent Spanish and English. Flexible work schedule is necessary.

• This position may require working nights and/or weekends per business needs.

• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.

• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.

• Develops customer relationships on every interaction that result in measurable customer value.

• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.

• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.

• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.

• Delivers small and medium sized projects and performs business system administration.

• Leads emergency bridge calls to circumvent critical issues within SLA.

• Produces scheduled & ad-hoc reporting on an as-needed basis.

• Applicant must speak French/English.

• Flexible work schedule is necessary.

• This position may require working nights and/or weekends per business needs.

Preferred Additional:

• Sales Force Experience Preferred

• Technical Support Certifications or Degrees Preferred

• Applicant must speak French
• Experience with IInd Level Technical Support

To know more on this position or to schedule an interview, please contact:

Vishwas Jaggi

973-475-7482