Business Operations Manager

YOU will drive a wide range of payments operations and functions across the Payments unit You will lead and deliver cross functional initiatives and complex projects You will work closely with leaders across Product Engineering Legal Customer Operations Sales and Compliance to ensure execution and alignment You will contribute to strategic planning and market research to support the Payments unit objectives

Responsibilities

• Collaborate with the Payment Unit's leadership to identify, define, launch, and drive strategic and operational initiatives.
• Drive operational excellence to support the execution of the Payments business unit goals, including business reviews, sales enablement, system management, resource planning/allocation, and cross-functional execution.
• Manage and deliver complex, cross-functional projects, from day-to-day program management to strategic initiatives.
• Act as the primary point of contact for the Payments unit, working cross-functionally across Product, Engineering, Legal, Customer Operations, Sales, and Compliance teams.
• Lead and influence cross-functional, global teams to achieve business objectives.
• Manage key relationships and develop processes to track and nurture key stakeholders and customers.
• Create engaging content and narratives for both internal and external audiences, including product and sales presentations, customer stories, business insights, and key meetings.
• Maintain the unit's knowledge base with a focus on organizational enablement.
• Prepare market research and business plans across multiple business domains to support the Payments unit's strategic objectives.

Requirements

• 4+ years in management consulting, business operations, strategy, or product roles at high-growth tech companies.
• Proven experience leading global, cross-functional teams on multiple projects in fast-paced, dynamic environments.
• Strong ability to influence and motivate people across all levels and tasks.
• Analytical and data-driven approach.
• Excellent communication, collaboration, organization, and detail-orientation skills.
• Ability to thrive in dynamic environments with frequently shifting priorities, especially in the crypto industry.