Call Centre Agent (1 Year | Bank | East/West)

Job Summary

This role handles customer calls on banking products and services, providing accurate information, resolving enquiries, and assisting with basic account-related requests. It also involves identifying customer needs and escalating more complex issues to relevant teams.

Responsibilities

• Handle inbound (and sometimes outbound) customer calls related to banking products and services (e.g. accounts, cards, loans)

• Address customer enquiries, requests, and complaints in a professional and timely manner
• Provide accurate information on bank policies, procedures, and transactions
• Assist with basic banking requests (e.g. card activation, account updates, dispute reporting)
• Identify customer needs and escalate complex issues to relevant departments when required

Requirements

• Prior experience in customer service/call centre

Other Inormation

• Jurong East/Changi Business Park
• 5 days (1pm - 10pm, 2pm - 11pm, 3pm - 12am)
• $2,500 - $3,500 + $1,000 shift allowance

Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918