(Campbelltown) Mental Health Support Worker – Complex Care

Home care and Community Support Worker – Complex care

Sydney Health & Care Services (SHCS) is growing across Greater Sydney. We're looking for reliable Community Support Workers who can support participants living with mental health challenges — including complex behaviours and dual diagnosis (drug & alcohol) in Bradbury 2560

Please read this information carefully before applying. Shortlisting will be done depending on the answers provided to additional questions on this application. Failure to answer them correctly will result in automatic disqualification.

Details of participant:

Mature Female participant with Acquired Brain Injury, Mental Health complexity, Alcohol and Drug Abuse and refusals. Home Environment can be unclean and participant may experience incontinence.

Supports: (Females only - Due to the nature of personal care and privacy requirements, this role is open to female applicants only (genuine occupational requirement).

Urgent shifts available:

Monday: 10am to 2pm

Tuesday: 10am to 2pm

Wednesday: 3pm to 7pm

Thursday: 3pm to 7pm

Other shifts:

Monday to Thursday: 10am to 2pm and 3pm to 7pm Friday: 10am to 2pm Saturday and Sunday: 10am to 2pm and 3pm to 7pm

We also have the below shifts available dependent on experience:
Monday & Wednesday: 9am to 12pm in Cabramatta (manual handling & personal care experience)

Monday & Wednesday: 10:30am to 12:30pm in Chipping Norton (Dementia experience)

Tuesday: 11am to 2:30pm & Sunday 9am to 1pm in Minto (AOD & verbal aggression)

Key Responsibilities of this role:

• Experience supporting people with complex needs, ABI, and/or mental health
• Supervision and prompting of medication administration
• Strong emotional regulation and calm communication style
• Use validation, reassurance, and redirection during distress
• Respect choice and control, including refusal of support
• Follow Behaviour Support Plans and safety protocols
• Maintain accurate, objective documentation
• Personal care and manual handling when necessary
• Assistance with hygiene, cleaning, and bedding

Essential requirements of this role:

• A reliable car with comprehensive insurance (mandatory), Australian driver's licence, and willingness to travel across Sydney
• Proven reliability, professionalism, and excellent communication
• Minimum 6 months experience in mental health, disability support, or community services (or Certificate IV in Mental Health)
• Calm under pressure; strong judgment and boundaries
• Smartphone literacy for rostering and documentation
• NDIS Worker Screening Check

• Working With Children Check (NSW)
• First Aid & CPR
• Police Check
• Unrestricted work rights in Australia

Why join SHCS

• Consistent shifts with a supportive team and on-the-ground coaching
• Pathway to part-time employment after consistent performance
• Paid training and upskilling in behaviour support and mental health
• Competitive Award pay with penalties and allowances, plus KM reimbursement
• Meaningful work where your reliability genuinely changes lives