Community Support Worker - Mental Health

Personal Care & Disability Support Workers

Wollongong, NSW | Morning & Evening Shifts | Ongoing

We are seeking experienced Personal Care & Disability Support Workers to support participants with high-level personal care needs, including bowel management and enema care, across the Wollongong region.

This is a high-priority recruitment due to changes in the existing workforce. These roles are not suitable for entry-level workers.

Applicants must have availability across at least 3 days per week and be able to commit to a minimum of 10 -15 hours per week.

About the Role

You will be supporting participants with:

• High-level personal care needs
• Bowel management routines (including enemas) - this qualifies $38.34 per hour pay rate
• Implement BSP
• Alcohol and Drug Abuse
• Manual Handling
• Limited independence with daily living tasks
• Insulin administration
• Ongoing hygiene, infection control, and dignity requirements
  

Key Responsibilities

• Provide high-level personal care, including hygiene, toileting, and dressing
• Perform bowel care and enema administration in line with care plans
• Maintain strict infection control standards
• Assist with meal preparation and domestic tasks
• Support safe transfers and basic manual handling
• Maintain accurate, objective documentation
• Communicate professionally with the support team and management
• Prioritise participant dignity, safety, and wellbeing at all times
  
• Implement Positive Behaviour Support Plans (BSPs) with proactive, preventative and reactive strategies
• Use de-escalation skills and low-arousal communication during distress and escalation
• Support participants with mental health deterioration (including paranoia/delusions/disorganised thinking) while maintaining safety
• Work confidently in environments where substance use may be present, applying harm-minimisation and professional boundaries
• Recognise early warning signs, act quickly, and follow escalation pathways (including contacting emergency services when required)
• Complete high-quality documentation: case notes, incidents, observations, and handovers
  

Essential Requirements

• Demonstrated experience with bowel care and enemas (for higher pay rate)
• Strong experience providing personal care to participants with high support needs
• Ability to commit to 4+ days availability
• Ability to work 10–20+ hours per week
• NDIS Worker Screening Check (or willingness to obtain)
• First Aid & CPR (or willingness to obtain)
• Strong understanding of infection control and safe care practices
  
• Driver's License and Car (Mandatory)
  

Applicants without bowel care experience will not be progressed.