Club Lounge Supervisor

• Act as the visible leader during service in the absence of the Assistant Manager or Manager.
• Oversee the shift and allocate duties to team members when leadership is not present.
• Represent the Food & Beverage outlet in operational meetings when required.
• Ensure all opening and closing procedures are completed and all documentation is accurately recorded.
• Maintain the cleanliness, organisation, and presentation of the outlet to Fairmont standards.
• Monitor and replenish stock levels, placing orders as needed to support smooth service.
• Communicate clearly and professionally with colleagues to maintain an efficient service flow.
• Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive service throughout the shift.
• Take and deliver food and beverage orders accurately, ensuring consistency and quality.
• Handle guest issues or complaints appropriately and update the Manager on actions taken.
• Identify opportunities to upsell menu items and support daily revenue generation.
• Stay aware of daily business levels and upcoming events impacting the outlet.
• Take responsibility for all payments and financial transactions during the shift.
• Lead pre‑shift briefings in the absence of the Assistant Manager or Manager.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

• Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people