Night Supervisor

• Provide confident overnight leadership, ensuring seamless operations and the delivery of exceptional service in line with daytime standards.
• Act as the primary point of contact for all guests, maintaining a warm, professional, and attentive presence throughout the night.
• Assume full managerial responsibility for the resort during overnight hours, ensuring smooth and efficient running of all departments.
• Manage and follow up on all guest requests with precision, care and attention to detail, in accordance with Fairmont service standards.
• Support the Night Manager in the training, development and ongoing performance of the team.
• Foster a positive and collaborative working environment through constructive, professional communication.
• Contribute to the creation and implementation of Standard Operating Procedures to uphold consistency and excellence.
• Conduct one-to-one reviews, feedback discussions and contribute to continuous departmental training initiatives.

• Supervisory experience within a luxury hotel environment
• Strong leadership skills to guide the overnight team
• Excellent communication suited to a 5‑star guest experience
• Confidence in independent decision‑making during overnight operations
• Knowledge of hotel systems including PMS and POS
• High attention to detail in guest service and reporting
• Strong understanding of security procedures for guest and property safety
• Availability for night shifts within a luxury 5‑star setting

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people