Command Center Manager

Incident Management: Serving as the point of contact during major outages, security breaches, or site emergencies, coordinating immediate triage and escalations. [1, 2]

System Monitoring: Overseeing the real-time observation of IT networks, CCTV feeds, access control, and fire life safety systems. [1, 2]

Team Leadership: Managing shift schedules, leading training, and conducting performance appraisals for command centre operators and analysts. [1, 2]

Vendor & SLA Management: Ensuring system uptimes, meeting organizational service level agreements (SLAs), and coordinating with external contractors or law enforcement. [1, 2, 3]