Command Centre Deployment / Incident Controller

Company Overview

[Omitted as no company information provided]

Job Summary

As a Command Centre Deployment / Incident Controller, you will monitor security operations, coordinate ground deployments, and manage incidents across client sites within a 24/7 Command Centre to ensure swift, effective responses to security threats and emergencies.

Responsibilities

• Monitor live CCTV feeds, alarm systems, and access control platforms across multiple client locations to detect security threats promptly
• Respond in real-time to security breaches, system alerts, and emergency calls to mitigate risks effectively
• Coordinate deployment of ground personnel and mobile patrol units during incidents to ensure timely resolution
• Maintain accurate incident logs and generate detailed reports for internal and client review to support transparency and accountability
• Escalate critical incidents to management and liaise with law enforcement or emergency services to facilitate appropriate actions
• Ensure all Command Centre operations comply with Standard Operating Procedures (SOPs) and regulatory standards to maintain operational integrity
• Participate in regular drills and contribute to continuous improvement of incident response protocols to enhance preparedness
• Manage multiple screens and communication channels simultaneously to maintain situational awareness and operational control
• Utilize incident logging software and dispatch coordination tools proficiently to document and manage security events
• Communicate clearly and professionally in verbal and written forms to coordinate teams and report incidents effectively
• Demonstrate strong situational awareness and make quick, sound decisions under pressure to maintain security and safety
• Collaborate effectively within a team environment, upholding high levels of integrity and professionalism

Required competencies and certifications

• Basic licensing under the Police Regulatory Department (PRD)
• Minimum PWM Rank of Senior Security Officer
• Minimum 2–4 years of experience in a security operations centre, command centre, or similar role
• Minimum GCE ‘O’ Level or equivalent education
• Minimum 1 year of ground experience in security operations

Preferred competencies and qualifications

• Diploma in Security Management or related field
• WSQ Certificate in Security Operations or equivalent certification
• Additional certifications in emergency response, crisis management, or surveillance systems
• Prior experience in security services, emergency response, or law enforcement
• Experience with incident management and coordination of field teams

Other Information

• Shift work, including weekends and public holidays, is required
• On-call availability may be necessary during major incidents
• Training will be provided for proprietary systems and protocols
• Remuneration is based on market rates and candidate experience