Corporate Line Customer Agent
- Manage and respond to customer complaints received through various communication channels, including telephone and e-mail.
- Investigate complaint cases by analyzing customer requests and collaborating with relevant internal teams and external partners to identify effective solutions.
- Ensure regular and transparent communication with customers throughout the resolution process and provide timely updates regarding case status.
- Contribute to continuous improvement by documenting cases and sharing insights related to customer experience and service quality.
- Participate in internal trainings to maintain up-to-date knowledge of company products, services, and customer processes.
- Associate or Bachelor’s degree from a relevant field.
- Experience in customer complaint management or customer service processes is preferred.
- Strong written and verbal communication skills.
- Basic knowledge of MS Office applications.
- Strong analytical thinking and problem-solving skills.