Customer Quality Specialist (Hi-Tech Account)

Industry: Logistics / Hi-Tech

Conducive Working Environment

Location: East

Responsibilities:

• Act as the primary quality focal point between logistics operations and customer manufacturing teams, ensuring timely resolution of quality-related issues and operational concerns.
• Partner with customer workcentres and internal stakeholders to investigate logistics-related defects, validate findings, and drive corrective and preventive actions.
• Lead root cause analysis activities, working with Operations, Quality, and Process Owners to identify improvement opportunities and prevent issue recurrence.
• Manage customer quality complaints, escalations, and non-conformance investigations, ensuring effective containment and resolution.
• Conduct process audits and compliance assessments, track audit findings, and drive closure of corrective actions through regular follow-up reviews.
• Develop and maintain quality procedures, work instructions, quality alerts, and operational guidance to support compliance and continuous improvement.
• Monitor quality performance metrics and prepare weekly, monthly, and quarterly reports for internal management reviews and customer governance meetings.
• Perform visual inspections and verification activities to identify and report quality deviations, non-conformances, and operational risks.
• Support the achievement of operational and quality KPIs through data analysis, process monitoring, and stakeholder engagement.
• Participate in continuous improvement initiatives focused on quality enhancement, process optimization, defect reduction, and customer satisfaction.
• Collaborate closely with Operations, Engineering, and Customer teams to strengthen quality systems and improve overall process performance.

Requirements:

• Diploma or Degree in Engineering, Quality Management, Manufacturing, Supply Chain, or a related discipline.
• Minimum 3–5 years of experience in Quality Assurance, Quality Engineering, Manufacturing Quality, Process Quality, or Customer Quality within semiconductor, electronics, precision engineering, manufacturing, or related industries.
• Hands-on experience in root cause analysis and problem-solving methodologies, including 8D, CAPA, 5 Why, Fishbone Diagram, and other structured quality improvement tools.
• Experience managing quality incidents, customer complaints, non-conformance investigations, containment activities, and corrective action implementation.
• Knowledge of quality inspection techniques, auditing practices, process validation, and quality control methodologies.
• Familiarity with quality management systems and industry standards such as ISO 9001:2015, ISO 13485, GDPMDS, or equivalent quality frameworks.
• Proficient in Microsoft Office applications, particularly Excel; experience with Power BI, Tableau, Minitab, or other data analysis tools will be advantageous.

Job ID: JOB-00442

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to carlo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz