Customer Quality Engineer (JR11992, JR12124)

Key Responsibilities

• Serve as the primary quality interface for assigned customers and ensure effective communication on quality-related matters.
• Manage customer complaints, quality alerts, and escalations through structured problem-solving methodologies.
• Lead and coordinate 8D, root cause analysis, and corrective/preventive action activities with relevant internal stakeholders.
• Analyze device, process, and field quality data to identify trends, risks, and improvement opportunities.
• Support containment actions, failure analysis, and validation of corrective actions in collaboration with engineering, manufacturing, test, reliability, and supplier teams.
• Prepare high-quality technical reports, customer responses, and management summaries.
• Monitor customer satisfaction indicators and drive actions to improve quality performance.
• Participate in cross-functional reviews related to product quality, change management, and continuous improvement.
• Contribute to the deployment and maintenance of robust quality processes aligned with internal standards and customer expectations.

Requirements

• Bachelor’s degree in Engineering, Electronics, Materials Science, Physics, Quality Management, or a related technical discipline.
• Lean Six Sigma certification or equivalent quality training is a plus.
• Minimum 3 years of experience in semiconductor customer quality, quality engineering, product engineering, manufacturing quality, or a related technical role.
• Proven experience in customer-facing environments, preferably within the semiconductor, electronics, or high-technology manufacturing industries.
• Good knowledge of the semiconductor manufacturing flow and cleanroom environment
• Understanding of yield loss mechanisms, process variation, defectivity, and process capability in semiconductor operations.
• Strong command of quality tools and methodologies, including 8D problem solving, 5 Whys, Ishikawa/Fishbone analysis, PFMEA / DFMEA, CAPA, SPC, Root cause analysis
• Ability to analyze data using tools such as Excel, Minitab, Power BI, or similar platforms.
• Excellent written and verbal communication skills in English.
• Strong ability to communicate effectively with customers and internal stakeholders at all levels.
• Strong presentation, reporting, and escalation management skills.
• Demonstrated ability to work in a multicultural, cross-functional, and matrix environment.