Customer Service Associate

Company Overview

Amway (Singapore) Pte Ltd is a subsidiary of the US-based Amway Corporation, a global leader in direct selling. We value integrity, respect, and rewarding achievements, partnering with distributors to build a successful future.

Job Summary

You will support daily retail operations by processing orders, handling payments, assisting customers with product information and digital platforms, managing stock, and maintaining store organization to ensure a smooth shopping experience.

Responsibilities

• Process customers’ daily orders and transactions at the service counter to ensure efficient shopping
• Handle payment transactions including cash, credit cards, and e-payments accurately
• Communicate monthly promotions, events, and key product highlights to customers clearly
• Apply basic product knowledge to recommend suitable solutions based on customer needs
• Respond to customer inquiries via email and follow through to resolve issues effectively
• Guide customers in using Amway’s digital platforms and website services to enhance their experience
• Assist with stocktaking, receiving incoming stock, and replenishing product displays on shelves
• Maintain cleanliness and organization within the shop to provide a welcoming environment
• Perform other administrative duties to support daily retail operations

Required competencies and certifications

• Minimum GCE N or O level qualification
• At least 2 to 3 years of relevant experience in retail or service industries
• Strong communication and interpersonal skills to engage customers of all ages
• Ability to work effectively both independently and as part of a team
• Flexibility to work weekends, public holidays, and retail hours as required
• Strong organizational and multitasking abilities

Preferred competencies and qualifications

• Customer-oriented attitude with a pleasant personality