Customer Service Executive

Company Overview

Lingjack Engineering Works Pte Ltd is part of Lingjack Group, an international specialist in fire industries focusing on designing and manufacturing active fire fighting products and systems for commercial, industrial, onshore, and offshore projects.

Job Summary

Ensure timely service delivery and customer satisfaction by managing customer enquiries, processing orders, invoicing, and coordinating with internal teams to meet delivery schedules.

Responsibilities

• Respond promptly to customer enquiries and provide accurate quotations to support sales processes
• Process customer orders efficiently to ensure timely fulfillment and invoicing
• Prepare and maintain sales reports to track order status and performance metrics
• Coordinate with customers and internal departments to align order processing and delivery schedules
• Manage communication flow to resolve issues and maintain high customer satisfaction
• Adapt to a fast-paced work environment while working proactively and independently
• Collaborate effectively as a team player to support operational goals

Preferred competencies and qualifications

• Fresh degree holders are welcome to apply
• Willingness to learn and undergo training