Customer Service Executive (WEST)

We are looking for a proactive and customer-focused Customer Service Executive to join our team. This role involves managing customer inquiries, processing orders, and supporting sales operations to ensure smooth and efficient service delivery.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate product information, quotations, and updates on order status.
• Process sales orders and coordinate with the logistics or warehouse teams to ensure timely delivery.
• Address and resolve customer complaints or issues in an efficient and professional manner.
• Maintain accurate customer records and service history within the CRM system.
• Support the sales team by preparing quotations, proposals, and necessary documentation.
• Prepare Purchase Requisitions (PR) and Sales Orders (SO), and coordinate delivery arrangements.
• Organize installation and product demonstrations for packaging and warehousing machines and equipment.

Requirements:

• Able to work effectively in a fast-paced environment while maintaining attention to detail and quality.
• Strong communication and interpersonal skills.
• Good organizational and multitasking abilities.
• Self-motivated, proactive, and eager to learn new knowledge.
• Positive work attitude with the ability to work independently.
• Proficient in Microsoft Office and CRM systems.

Vaelynn Talent Pte Ltd · Licence No. 25C3079
Recruitment services provided in accordance with MOM regulations. All applications kept confidential.