Customer Service Officer

Customer Services Officer is to provides administrative Support externally and internally ensuring Customers Orders Responsibilities. It is a window for Customers contact point and important position not to miss any Orders received. It will be severe outcome to the Organization Business lost. It requires a dynamic mind with Good memory and detailed work person.

Responsibilities

· Administer Paper Work in Quotation, SO, DO, DM, Invoices..etc and distribute to production.

· Manage Customers emails daily, reply promptly and professionally regards to deliveries schedule and reply OOR.

· Daily Updates, Schedule Monitoring and follow up Customers Sales Activities internally of schedule change, ECN, collection of consign parts..etc

· Summarizing monthly Sales reports to Sales Manager. Input daily Sales Order into system.

· Attend to Customers calls, New Inquiries and channel to correct Sales person.

· Input and up-date Customers details. eg- Change of address and so on.

· Arrange Customers Outbound shipment documents and liaising with transporter and Courier & Parcel.

· Administer Paper documents and Communicates with Inter Company for Inbound & Outbound transportation.

· Performed Letters Collection duties and Office Stationary ordering Jobs.

· Apply 5S within Company environment.

· All ad-hoc duties related to Sales not stated above.

Requirements

· 3-5 years of experience as Customer Service Officer.

· Nitec in Business Studies.

· Memorize procedures and policies for individual Customers Sales Contract.

· Excellent time management, follow-up, prioritization skills and self-independent at work.

· Completion daily work task required for SO, DO, Invoices. Not leaving uncompleted task for the day.

· Think fast, find answers and respond quickly to Customers issues, replying emails all with a polite, empathic and professionally manner.

· Ability to learn and memorize Basic Drawings and Material Type.

· Accept changes re-modification of work procedure, changes and re-modify along the way to suit Macro environment.

· 5 days work week and able to complete daily priority work within the day.

· Position Opens to Singaporeans & PR

· Email resume in Word format with qualification to david@alliedmfg.com.sg

· Only shortlisted candidates will be notified.

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