Customer Service Officer (Concierge) + Shift Work

· Handle systems relating to shopper management and assist in mall inspection

· Assist CMO in tenant relation matters (E.g. Facilitate tenant’s request and issuance of mall communication materials)

· Provide assistance and general information to shoppers at the Concierge Desk

· Handle the administrative and clerical work relating to the events and promotions at the mall

· Handle mall redemption programs such as vouchers, premiums, and parking

· Assist in customer reward programs including educating tenants on the voucher program

· Assist in collating tenants’ gift voucher reimbursement.

· Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc.

· Handling and administering Lost & Found items

· Answering incoming phone lines and email enquires

· Assist with assigned administrative duties from Marcom Manager

· Assist Marcom Manager/ Snr Marcom Executive to manage Customer Service Assistance and ensure smooth day-to-day operations at the Concierge Desk. This includes efficient allocation of tasks among officers, conflict resolution, etc.

· Prepare monthly duty roster and ensure efficient allocation of manpower.

· Any other duties and responsibilities as may be reasonably requested by your immediate supervisor from time to time.

Requirements

• Diploma in Marketing or a related field
• At least 1 year of proven marketing communications experience in the retail / mall industry.
• Creative, dynamic, and resourceful with good media and relevant promotional partners’ contacts
• A team player and self-starter with good interpersonal skills, excellent written and verbal communications skills, and a keen eye for detail and design aesthetics
• Data driven and results-oriented, comfortable with numbers and able to meet tight deadlines
• Proficient in Microsoft Word, Excel & Powerpoint
• Proficient in English, both written and verbal.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to Franzizca.mah@peopleprofilers.com

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore 049705

• EA Licence Number: 02C4944

• EA Registration Number: R22109328

• EA Personnel: Franzizca Mah