Customer Service Officers (6 month contract) #TNJHT
“We are hiring Customer Service Officers to be outsourced to our clients”.
Responsibilities:
1. Customer Communication:
- Handle inbound and outbound telephone calls in a professional and friendly manner.
- Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
- Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
- Maintain a positive, helpful attitude in all interactions with customers.
2. Administrative Support:
- Perform general administrative tasks as assigned, including data entry, filing, and document management.
- Update and assist in processing requests as needed.
- Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
- Ensure information of customers is accurately recorded in the system.
3. Problem Resolution:
- Act as a liaison between callers and internal departments to resolve issues or concerns.
- Escalate unresolved issues to the appropriate department or supervisor for further assistance.
- Follow up on requests to ensure satisfaction and timely resolution.
Requirements:
- Strong communication skills, both written and verbal.
- Previous experience in customer service or a similar role is preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills with a keen attention to detail.
- Excellent organizational skills and ability to prioritize tasks.
- A positive, proactive attitude with a focus on customer satisfaction.
- Ability to work independently and as part of a team.
- Diploma or Degree in any Discipline
- Prefer to have experience handling customer inquiries via phone and email.
Others:
Working hours: Mon-Fri: 8.30am – 6.00pm
Salary: up to $15 per hr
Position: Customer Service Temporary Worker
Location: Woodlands Civic Centre
Duration: Till End Year (Dec 2026)
Reports To: Centre Manager / Supervisor
Interest applicants, pls email updated resume to north3@recruitexpress.com.sg
Joanna Chua
The Outsourcing Team
Recruit Express Pte Ltd
EA Lic: 99C4599