Customer Service Representative

The PRS Underwriting General Support Coordinator is responsible for assisting the underwriting centers in growth and profitability by performing functions closely related with underwriting functionality and profitability. These functions require the use of:

• Personal Lines Underwriting Workstation (PLUW) and its systems
• Personal Risk Underwriting Notes System (Portrait)
• Masterpiece (MPRT) processing and its related systems
• Other Personal Risk Systems – PLS, DRC, @Work, and RiskID

Current Functions include but are not limited to:

• Policy transaction processing and updating underwriting notes
• Create and send producer correspondences
• Non-renewal and declination processing
• Alarm Credit, VAC Appraisal, and Wind Mitigation verification
• Meet all established productivity, service and accuracy goals; electronically and accurately maintain records
• Recognize trends and make recommendations; assist with creating/amending workflow and service metrics
• Support a partnership with the Underwriting Centers to ensure a successful transfer of work into the team
• Develop positive relationships with operations staff, agents, underwriting and personal risk business partners
• Additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager

• Demonstrated superior customer service skills
• Demonstrated time management skills: ability to manage multiple priorities with focus on results
• Demonstrated interpersonal skills; ability to collaborate with team members and business partners to achieve positive results
• Quality conscious with a strong attention to detail
• Demonstrated problem solving skills – analytical and solution development

The pay range for the role is $40,000 to $69,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.