Customer Service Representative

Key Responsibilities

• Has daily interaction with customers and plays a pivotal role in maintaining a positive customer relationship through customer inquiries via phone, email, chat, etc.

• Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes.

• Ensure each customer contact is handled in a manner consistent with the Clients brand and values to maintain customer satisfaction and retention.

• Use analysis along with policies and procedures to resolve customer issues.

• Assist with department projects as needed.

• Performs other related duties as identified or assigned.

Qualifications, Experience, Knowledge and Skills

• Customer service experience required, preferably in a call center environment.

• Professional attitude and strong service orientation.

• Effective analytical and decision-making skills.

• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers.

• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment.

• Strong organizational, problem solving, and time management skills required.

• Working knowledge of computer systems including but not limited to MS office products.

To know more on this position or to schedule an interview, please contact;

Sanjay Nair

612-278-2368