Customer Service Representative / Intervention Services and Drilling Tools

Join our team as a Customer Service Representative where you'll coordinate asset transfers, manage inventory, process orders, and provide exceptional customer service. You'll be the vital link between our operations teams, vendors, and clients, ensuring smooth delivery of products and services while maintaining the highest standards of safety, quality, and compliance.

Roles and Responsibilities:

• Coordinate asset and inventory transfers across region to meet operational requirements

• Create and submit quotes using company software and obtain necessary internal approvals

• Participate in client meetings to provide updates on orders, deliveries, and action items

• Conduct monthly reviews of client orders to ensure on-time delivery and identify potential risks

• Process Order Requisitions, Non-PO request forms, and Delivery Notes according to company procedures

• Liaise with vendors and internal teams to track production progress and expedite orders when needed

• Monitor sub-rental equipment and services on a monthly basis

• Verify commercial invoices against internal manufacturing orders for accuracy

• Maintain accurate records of all transactions and documentation in company systems

Skills / Education

• Excellent verbal and written communication skills with ability to convey technical information

• Strong attention to detail and organizational abilities

• General knowledge of products being sold and purchased

• Proficient computer skills and system navigation

• Problem-solving and troubleshooting capabilities

• Ability to work with all levels of personnel and build strong customer relationships

• Associate degree / Professional Diploma

• 5 years of relevant experience in oil and gas industry or technical services

• Commitment to safety, security, and compliance standards

• Dedication to quality service and continuous improvement

• Experience with inventory management systems

• Background in customer service or client relations

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