Customer Service Representative

Job : Customer Service representative

Location : Mays Landing, NJ

Employment Type : Contract 3 to 6 months

Rate : DOE

Job Description

We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail.

The following skills are required:

• Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters

• Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues

• Ability to communicate well, both verbally and in writing

• Must be able to communicate with executives and government affairs representatives to convey the status of customer issues

• Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements

• Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable

• Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.

Rohan Tupperwar | Talent Delivery Specialist | SA Technologies Inc.

p: 408-800-4966 | Rohan.tupperwar at satincorp.com : www.satincorp.com

a: 5201 Great America Pkwy, Suite #355, Santa Clara, CA 95054

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