Customer Support Representative

• Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry.
• Duties may include processing complaints, filing supply requests for customers and centers, and preparing monthly reports.
• Additional duties may include developing action plan for customers, responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports.
• Distributing mail, filing, faxing, processing forms, typing, auditing documents and some data input.

• The ideal candidate will have a passion for building strong customer relationships through exceptional listening, utilizing strong written and verbal communication and problem solving.
• The ideal candidate will provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
• Candidate must be able to manage multiple tasks simultaneously in a fast paced environment with minimal supervision and a high attention to detail.
• In addition, the candidate must be web savvy and proficient navigating in a Windows environment. Duties may include but are not limited to: tracking customer package requests and assisting with delivery solutions, facilitating package investigations, answering My Choice customer inquiries, providing rate quotes and scheduling package pick-ups, as well as resolving customer concerns while cultivating positive customer relationships.

If interested please contact:

Roj Lopez

973-637-1950