Dairy Supervisor

Position Summary
The Dairy Supervisor is responsible for leading and maintaining the daily operations of the dairy department. This role ensures product availability, freshness, food safety compliance, and an exceptional customer experience while supporting sales growth and team development.

Key Responsibilities

Department Operations

• Oversee daily dairy department operations including stocking, rotation, inventory control, and merchandising
• Ensure all products meet company standards for freshness, quality, and proper dating
• Maintain attractive, full, and well-organized displays that align with company merchandising plans
• Monitor and adjust orders to meet sales demand while minimizing shrink

Leadership & Team Development

• Supervise, train, and coach dairy clerks to ensure strong performance and engagement
• Assign daily tasks and ensure completion of all operational priorities
• Promote a positive, productive work environment focused on safety and teamwork
• Support hiring, onboarding, and performance management in partnership with store leadership

Customer Service

• Provide excellent customer service by assisting customers with product inquiries and needs
• Resolve customer concerns professionally and escalate when necessary
• Maintain a clean, welcoming department that enhances the shopping experience

Inventory & Shrink Control

• Ensure accurate inventory practices including proper receiving and storage procedures
• Execute product rotation (FIFO) to reduce out-of-date product and shrink
• Identify and address shrink opportunities and implement corrective actions

Food Safety & Compliance

• Maintain strict adherence to all food safety and sanitation standards
• Ensure proper temperature controls and monitoring of all dairy products
• Follow company policies, safety procedures, and regulatory compliance requirements

Qualifications

• High school diploma or equivalent preferred
• Previous grocery or dairy department experience preferred
• Leadership or supervisory experience is a plus
• Strong organizational, communication, and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple priorities

Physical Requirements

• Ability to lift and carry up to 50 lbs
• Frequent standing, walking, bending, and reaching
• Comfortable working in refrigerated environments for extended periods

Work Environment

• Fast-paced retail setting
• Exposure to cold temperatures in dairy coolers and storage areas
• Flexible scheduling including early mornings, evenings, weekends, and holidays

Success Factors

• Strong attention to detail and execution
• Effective team leadership and communication
• Commitment to quality, freshness, and food safety
• Customer-focused mindset with a drive for results